terms and conditions
Paradise Motorcycle Tours NZ Limited trading as motorcycle tour operators based in Auckland and Christchurch.
Riders
All riders of our motorcycles must be 25 years or over and have at least two years of regular motorcycling experience on a similar size of motorcycle to the one they hire.
Each rider must have a full, valid driving license in their own name from their country of residence or an international driving permit, with a motorcycling endorsement appropriate to the capacity of the motorcycle rented.
We recommend that you bring your own motorcycling clothing and helmet. The wearing of helmets is compulsory in New Zealand.
Our Motorcycles
All our motorcycles are latest models and are regularly maintained by fully qualified motor cycle technicians. All motorbikes have a current Registration and Certificate of Fitness.
Paradise Motorcycles NZ Ltd is licensed as a transport service and authorized to operate a rental service. We are governed by the New Zealand Land Transport Safety Authority.
Deposits and final payments
A deposit of 10% of the tour fee or 20% of the rental fee is required to secure a booking. We will send you a booking confirmation upon the payment of your deposit and give you details of how to make your final payment.
Final payment of the remainder of the tour fee and any charges for additional activities are due 60 days prior to the start date of your tour. Upon final payment, we will send you a detailed itinerary and description of your tour.
Peak and Low Seasons
Peak season is from 1 November – 30 April
Low season is from 1 May – 31 October
High season rates will apply during the period of 1 September - 30 October 2011
Cancellation
If you have to cancel your tour the following charges apply:
| number of days before departure | % of total booking price |
| 90 days or more | Loss of deposit |
| 60 - 30 days | 50% |
| 30-0 days | 100% |
To protect yourself, we strongly advise you purchase travel insurance at the time of booking your tour.
Refunds
Paradise Motorcycle Tours NZ Ltd is not required to refund any charges if you cancel or miss meals, activities or accommodation bookings, once the tour has commenced.
Paradise Motorcycle Tours NZ Ltd reserves the right to cancel a guided tour up to 30 days prior to a tour. In this unlikely event, we will refund your monies in full or offer you a guided tour on another date or arrange, with your consent, an independent tour, and we will refund the difference in cost.
In the event of there being less than 3 motorcycles booked on a fully guided tour, we reserve the right to supply a tour guide on a motorcycle only.
Driving in New Zealand
Driving is on the left hand side of the road in New Zealand. If you drive on the right in your country of residence, it is in your interest to practice right hand U turns prior to your arrival. The rider is responsible for all traffic fines and such fines can be deducted from your security bond to pay New Zealand Police. Please study the New Zealand Driving code which is available on line at www.landtransport.govt.nz/roadcode
Damage and Default
Paradise Motorcycle Tours NZ Ltd reserves the right to terminate the tour and take possession of the rental motorcycle of any person who in our opinion is likely to endanger themselves or others or if the hirer fails to comply with any of the terms of the agreement, or if the motorcycle is damaged. Replacement of a damaged motorcycle is at the discretion of Paradise Motorcycle Tours
Repairs
If you are an independent tourer and your motorcycle suffers a puncture, a repair kit is supplied with the bike and instructions are included. Please make the repair and continue with caution to the next town where the tyre should be checked and repairs carried out as necessary.
If the motor cycle requires repair, please call us on 0274 765 035. If the cost is under $200, please go ahead and keep the receipt to show us on your return.
Our bikes are meticulously maintained, so we do not expect breakdowns. In the unlikely event of a breakdown, we have AA road side breakdown cover. If the motorcycle has a mechanical fault and is not rideable and it is not your fault, we will do our utmost to get another bike to you so you can continue your tour.
Puncture and tyre damage are the responsibility of the Hirer. The undersigned will be liable for any cost associated with the incorrect use of fuel or contamination of the fuel tank. All repairs must be authorised by Paradise Motorcycle Tours NZ management before any repair work is undertaken.
Passports and Visas
You are responsible for ensuring that you have the required passport and visa to enter New Zealand. Details can be found on line at www.immigration.govt.nz/migrant/stream/visit
Mobile Phone
We provide a mobile phone with each bike. Non emergency calls will be billed to the guest at the end of the tour
Meals
2 course evening meals are provided on our guided tours.
Not Included
Not included in our guided tours are day time refreshments, lunch or snacks, your flight ticket and travel insurance. A comprehensive list of what is included is on our 'Guided Tours' page.
Reimbursements
Reimbursements cannot be made for missed meals, attractions or accommodation
Road Restrictions
Paradise Motorcycle Tours motorcycles must not be driven off road or on unsealed (gravel) roads or beaches, nor must they be driven on 90 Mile Beach, Ball Hutt Road or Skippers Canyon Road.
Taxes
A Government Service Tax of 12.5% is included in all charges.
Return of Motorcycles
Paradise Motorcycle Tours Ltd will charge $1000 per day for any unreturned motorcycle at the time agreed in writing on the hire agreement form, until the motorcycle is returned to our premises undamaged. This will be deducted from the security bond deposit. Leeway will be at our discretion.
Responsibility and Liability
Paradise motorcycle Tours Ltd is responsible for providing the services listed in the tour descriptions. We are not responsible for any Acts of God, strikes, weather or other events beyond our control.
Paradise motorcycle Tours Ltd and its employees do not assume responsibility or liability for injury, illness or death to a person or delay, loss or damage to property during their stay in connection with or relating to the supply or omission of air, sea and land transportation services or of accommodation, meals, facilities, entertainment or other services provided by Paradise Motorcycle Tours NZ Ltd. You, the hirer, agree to release or indemnify Paradise Motorcycle Tours Ltd, its owners and its employees against any liability we incur to anyone else resulting from your failure to follow our instructions. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.
We reserve the right to modify any part of our tours in order to provide a consistent and smooth service.
If, for reasons beyond our control, we cannot provide the model of motorcycle booked, then we reserve the right to substitute a comparable or superior motorcycle. If a comparable or superior motorcycle cannot be provided, a pro rated refund for the difference will be paid. This will not constitute a breach of contract and does not entitle the client to any additional refund.
Travel Insurance
We strongly advise you to take out appropriate travel insurance at the time of booking. Please ensure that as well as the usual cover, the insurers are aware of, and include the fact that you will be riding a motorcycle and the motorcycles capacity. Failure to do so could result in a claim being denied for medical repatriation and its associated costs or any loss or damage to yourself and your property. It should also to cover you for loss of deposit in the event of your having to cancel your tour.
Accident Compensation Corporation (ACC)
The ACC covers New Zealand residents and visitors for medical expenses in the public system following an accident. ACC is not a replacement for travel insurance. It only covers injuries, not illnesses, and only while the person remains in New Zealand. It doesn't cover things like disrupted travel plans and lost deposits, assisted or emergency travel home or travel for family.
Motorcycle Insurance
You, the hirer, will be asked to declare that you are 25 years of age or over and have not been convicted in a criminal court for any criminal offence or for driving under the influence of drugs or alcohol. The hirer will be asked to complete an 'Agreement to Hire' form prior to starting their tour.
Our motorcycles have comprehensive insurance. a security bond of $2,500.00 is taken on the signing of the rental agreement by way of a signed credit card voucher which is authorised but unprocessed pending the return of the bike undamaged. If the motorcycle, accessories or any third party property has suffered damage or loss we will make an assessment of the monetary value of such damage or loss and, under advice to you, will deduct this value from the security bond held.
Insurance cover is voided and the hirer is fully liable for all costs if:
1. Any of the terms of the rental agreement are breached
2. Damage to property is caused by careless, wilful or reckless driving including whilst the rider is under the influence of alcohol or drugs
3. Damage to property is caused by submersion in water, such as river crossing, including salt water, resulting from rider negligence
4. Damage to property is caused by riding on unsealed roads, beaches or cross country
5. The rider’s license is invalid, not current or not appropriately rated for the motorcycle
6. The motorcycle was not locked overnight
7. The motorcycle was being ridden in an unlawful manner, such as on the right-hand side of the road
Privacy Policy
Paradise Motorcycle Tours NZ Limited (Paradise) recognises the importance of safeguarding your personal and financial information. We need to obtain personal information about you in the course of providing our products and services. Because this information is confidential and important to you, we think it's important you know how we treat your information.
Paradise assures you that we understand your personal information is important and we are committed to protecting your privacy in the online environment.
We only use your personal information to:
- Help us to provide our products and services;
- Improve our service;
- Inform you of products you have indicated an interest in;
- Inform you about additional services.
