Terms and Conditions
Paradise Motorcycle Tours NZ Limited trading as motorcycle tour operators based in Auckland and Christchurch.
Riders
All riders of our motorcycles must be 25 years or over and have at least two years of regular motorcycling experience on a similar size of motorcycle to the one they hire.
Each rider must have a full, valid driving license in their own name from their country of residence or an international driving permit, with a motorcycling endorsement appropriate to the capacity of the motorcycle rented. If your license is not in English, you must obtain a translation prepared by a diplomatic representative at a high commission, embassy or consulate, or obtain an International driving permit.
We recommend that you bring your own motorcycling clothing and helmet. The wearing of helmets is compulsory in New Zealand .
Our Motorcycles
All our motorcycles are latest models and are regularly maintained by Main Dealer fully qualified motorcycle technicians. All motorbikes have a current Registration and Certificate of Fitness.
Paradise Motorcycles NZ Ltd is licensed as a transport service and authorized to operate a rental service. We are governed by the New Zealand Land Transport Safety Authority.
Peak and Low Seasons
Peak season is from 1 December - 30 April
Shoulder season is from 1 May - 30 November
Refunds
Paradise Motorcycle Tours NZ Ltd is not required to refund any charges if you cancel or miss meals, activities or accommodation bookings, once the tour has commenced for whatever reason.
Paradise Motorcycle Tours NZ Ltd reserves the right to cancel a guided tour up to 30 days prior to a tour. In this unlikely event, we will refund your monies in full or offer you a guided tour on another date or arrange, with your consent, an independent tour, and we will refund the difference in cost.
In the event of there being less than 4 motorcycles booked on a fully guided tour, we reserve the right to supply a tour guide on a motorcycle only.
Non New Zealand tours
All Non New Zealand tours will be run by Paradise Motorcycle Tours UK in compliance with the Package Tour Regulation 2018
In the event of a road traffic accident, that results in the motorcycle being unable to be ridden/not in a roadworthy condition. Recovery of the motorcycle to the rental depot is at the riders expense.
Cancellation
If the client cancels the tour the following applies.
60 - 30 days prior to the tour full refund minus an admin fee of NZ$150 or leave a credit in our system for the full value of the tour.
30 - 0 days prior to the tour. No refund.
We strongly recommend you take out cancellation insurance.
Cancellation
Deposits, tours.
10% and fully refundable up to 61 days before the tour start date.
If you have to cancel your tour the following charges apply:
Number of days before Tour Start Date % of total booking price
60 - 31 days 50%
30 - 0 days 100%
A NZ$150 administration fee applies for all tour cancelations.
If you have to cancel your rental the following charges apply:
Number of days before Rental Start Date % of total booking price
90 - 61 days Loss of deposit
60 - 31 days 50%
30 - 0 days 100%
A NZ$50 administration fee applies to all cancelation of rental bookings.
NB - To protect yourself, we strongly advise you purchase travel insurance at the time of booking your tour or rental.
Repairs
If you are an independent tourer and your motorcycle suffers a puncture, a repair kit is supplied with the bike and instructions are included. Please make the repair and continue with caution to the next town where the tyre should be checked and repairs carried out as necessary. Tyre replacement is at the riders cost.
If the motorcycle requires repair, please call us on 0274 765 035. If the cost is under $200, please go ahead and keep the receipt to show us on your return.
Our bikes are meticulously maintained, so we do not expect breakdowns. In the unlikely event of a breakdown, we have AA road side breakdown cover. If the motorcycle has a mechanical fault and is not rideable and it is not your fault, we will do our utmost to get another bike to you so you can continue your tour.
Puncture and tyre damage are the responsibility of the Hirer. The Rider will be liable for any cost associated with the incorrect use of fuel or contamination of the fuel tank. All repairs must be authorised by Paradise Motorcycle Tours NZ management before any repair work is undertaken.
Driving in New Zealand
Driving is on the left hand side of the road in New Zealand. If you drive on the right in your country of residence, it is in your interest to practice right hand U turns prior to your arrival. The rider is responsible for all traffic fines and such fines can be deducted from your security bond to pay New Zealand Police. Please study the New Zealand Driving code which is available on line at www.landtransport.govt.nz/roadcode and lots of tips at drivesafe.org.nz
Damage and Default
Paradise Motorcycle Tours NZ Ltd reserves the right to terminate the tour and take possession of the motorcycle of any person who in our opinion is likely to endanger themselves or others or if the hirer fails to comply with any of the terms of the agreement, or if the motorcycle is damaged. Replacement of a damaged motorcycle is at the discretion of Paradise Motorcycle Tours.
Accident Compensation Corporation (ACC)
The ACC covers New Zealand residents and visitors for medical expenses in the public system following an accident. ACC is not a replacement for travel insurance. It only covers injuries, not illnesses, and only while the person remains in New Zealand. It doesn't cover things like disrupted travel plans and lost deposits, assisted or emergency travel home or travel for family.
Travel Insurance
We strongly advise you to take out appropriate travel insurance at the time of booking. Please ensure that as well as the usual cover, the insurers are aware of, and include the fact that you will be riding a motorcycle and the motorcycles capacity. Failure to do so could result in a claim being denied for medical repatriation and its associated costs or any loss or damage to yourself and your property. It should also to cover you for loss of deposit in the event of your having to cancel your tour.
Passports and Visas
You are responsible for ensuring that you have the required passport and visa to enter New Zealand. Details can be found on line at www.immigration.govt.nz/migrant/stream/visit
Reimbursements
Reimbursements cannot be made for missed meals, attractions or accommodation particularly the Milford Sound Cruise.
Road Restrictions
Rental motorcycles must only be ridden on legal roads, they may not be ridden off-road and/or on Unauthorised' roads. 'Unauthorised' roads include: 90 Mile Beach, Ball Hutt Road, Skippers Canyon Road.
Riding bikes on gravel roads is prohibited, and should an accident occur, full and unlimited liability passes to the rider.
Sales Taxes
Goods & Services Tax (GST) of 15% is included in all charges for products and services supplied within New Zealand.
Return of Motorcycles
Paradise Motorcycle Tours Ltd will charge $1,000 per day for any unreturned motorcycle at the time agreed in writing on the hire agreement form, until the motorcycle is returned to our premises undamaged. This will be deducted from the security bond deposit. Leeway will be at our discretion.
One-Way Tours
Motorcycles can be picked up and dropped off at our Auckland and Christchurch bases. If picked up at one and dropped off at the other a one-way fee of NZ$490 applies for tours under 14 days.
Motorcycle Insurance
You, the hirer, will be asked to declare that you are 25 years of age or over and have not been convicted in a criminal court for any criminal offence or for driving under the influence of drugs or alcohol. The hirer will be asked to complete an 'Agreement to Hire' form prior to starting their tour.
Our motorcycles have comprehensive insurance. A security bond/insurance excess of NZ$3,750 is agreed on the signing of the rental agreement. If the motorcycle, accessories or any third party property has suffered damage or loss we will make an assessment of the monetary value of such damage or loss and, under advice to you, will deduct this value from the security bond.
Insurance cover is voided and the hirer is fully liable for all costs if:
1.Any of the terms of the rental agreement are breached
2.Damage to property is caused by careless willful or reckless driving including whilst the rider is under the influence of alcohol or drugs
3.Damage to property is caused by submersion in water, such as river crossing, including salt water, resulting from rider negligence
4.Damage to property is caused by riding on 'unauthorised' roads, tracks, beaches or cross country
5.The rider’s license is invalid, not current or not appropriately rated for the motorcycle
6.The motorcycle was being ridden in an unlawful manner, such as on the right-hand side of the road
FORCE MAJEURE
Means unusual and unforeseeable circumstances which are beyond normal control, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances or events include (but are not limited to) war, or threat of war, riot, civil strife, industrial dispute, pandemic and the affects thereof, unavoidable technical problems with transport, closure or congestion of airports or roads, terrorist activity, natural or nuclear disaster, volcanic activity, fire and adverse weather conditions. Closure of international borders for whatever reason.
In the event of any of the above, refunds or compensation cannot be made and Participants will be responsible for providing all their own additional meals, travel and accommodation.
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I was a passenger with [my husband].The tour is designed, of course, for lots of riding through amazingly stunning landscapes but also builds in time to allow the exploration of the local area. For example we visited wineries, botanical gardens and brewery to name a few. However getting onto the bike and hitting the roads was our greatest desire. Mike, the tour leader, sets a practical pace that is inclusive for everyone's skill level. We gained so much appreciation for his leadership. Nonetheless, Jo whom drove the support van managed to meet us at stops along the way. She is truly an extraordinary Paradise Associate who has the best interest in all of the riders.
maryannsadagopan, UK
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